Frequently Asked Questions

It is recommended to use standard 10W-30 motor oil. For colder climates beneath 20° F, it is advised to use 5W-30. You can also reference your owner’s manual under “Specifications” for more information.

Use unleaded gasoline with an ethanol content of 10% or less. This means you should avoid Flex Fuels or E85 gasoline as it contains higher amounts of ethanol.

We recommend using 20-40-lb. propane tanks.

The first five hours of usage we call the break-in period. The purpose of the break-in period is to seat the rings of the piston. During the break in period stay at or below 50% of the running watt rating and vary the load occasionally to allow stator windings to heat and cool. As with all new engines, the piston rings and cylinder need to be broken in.

This is important for the newly manufactured cylinder wall and rings to seat themselves. It is not necessary to run the generator for five hours straight to do the break-in period. The generator can run for five hours over any period up until they reach those five hours.

The machine can run for as long as it has fuel in it or supplied to, only shutting down momentarily to cool the machine for refueling.

This is not recommended because adding an extension to, or modifying, your generator’s fuel system will be done at your own risk. This will also void the generator's warranty.

Visit our YouTube Channel and Help Center regarding CO Shield®'s features, as well as the dos and don'ts of safe generator operation.

Unfortunately, your machine will not operate using natural or gas propane. It is designed to run on gasoline only. We cannot recommend or encourage the modification of the generator in this fashion as it will void your emissions warranty. We have dual-fuel units and tri-fuel generators to consider for purchase.

You can parallel your inverter with any other Champion inverter that has the same black- and red-squared syncing ports. You can use our Parallel Kit Selector Tool to help you determine the best kit for pairing two inverters.

We do not recommend modifying or adding any kind of silencing mufflers to the already-existing exhaust system; doing so will be done at your own risk and will void the generator's warranty.

A remote- or electric-start function cannot be added to a generator that does not already come with those features.

Please refer to your owner’s manual under “Storage” or visit our Help Center.

You can view, download, and print an owner's manual from our Product Manuals page.

We can be reached by calling 1-877-338-0999, 24 hours a day, seven days a week.

You can also reach us through email by dropping us a line or via live chat through our website. To access the live chat feature, click on the icon located on the bottom right corner of the page.

You can email us by filling out this form, visiting our Help Center for self-service assistance, or by accessing the live chat feature through our website.

You can easily register your product by visiting our Product Registration page.

The serial number can usually be found on the cover page of the owner's manual or on silver or white sticker along the frame of the product - visual example.

Our portable generators come with a three-year limited warranty for recreational use from the purchase date that includes parts and labor.

Please refer to our warranty specifications.

To search a product on our site, select “Products” from the choices at the top and search by product category or you can enter a specific model number in the search bar at the top, right corner.

To place an order for parts, please feel free to give us a call at 1-877-338-0999. Our lines are open 24 hours a day, seven days a week, or you can visit our U.S. or Canada online stores.

If an incorrect part was received, please give us a call at 1-877-338-0999 or send an email to storesupport@cpeauto.com.

Please refer to Shipping & Returns.